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Toowoomba Regional Council is quite proud of its Customer Service Centre and justifiably so after scooping the pool on Friday night at the Queensland ATA Awards at the Brisbane Convention Centre. Council’s team overcame a strong field to emerge as the State winner of the 2012 Contact Centre of the Year (in the category of 30 or less fulltime employees). Council‘s Coordinator of Customer Service, Allan Luther, was a finalist in the Champion of the Year (Operations) while the chance for further awards continues with the Implementation Category recognising the delivery of the Customer Service Centre to Council operations.

Executive Project Specialist Paula Grant accepted the certificate as a finalist in the National Award for Implementation Category, to be held in September. Customer Services Portfolio Leader Cr Anne Glasheen was on hand to congratulate staff on their achievements. As the peak body for the Contact Centre industry in Australia, the ATA Awards are highly sought after and represent the very best in contact centre service,” Cr Glasheen said. The Contact Centre of the Year award reflects on the high levels of customer satisfaction achieved by the team, as well as looking to the value the contact centre brings to the organisation, which in Council’s case, is very substantial.”

The upcoming Implementation award will be judged on how the project was managed, the results achieved and customer and employee satisfaction. “These awards reflect on the great work that Malcolm Angell and his team do in customer service for our region and all the work Paula Grant and the team did in the implementation of this branch,” Cr Glasheen said.

Submitted by:

Matthew Grant

Toowoomba Regional Council

In a first for the Catholic Diocese of Toowoomba, the Ordination of  Most Rev. Robert McGuckin as Bishop of Toowoomba at St Patrick’s Cathedral on July 11th at 11am will be streamed live on the internet.

Spokesperson and Diocesan Chancellor, Rev. Dr Brian Sparksman said it was an exciting concept which will allow parishioners from all parts of the Diocese, stretching from Helidon to Birdsville, to participate in this very important occasion. We have contracted Toowoomba company Evolution Studios to handle the project using the very latest technology available. Now, for the first time people right across the region will have the opportunity to view a very special occasion in the life of the Diocese without having to actually be there” he said.

Dr. Sparksman said the project follows the successful live streaming of the ordination of Brisbane Archbishop Mark Coleridge from St Stephen’s Cathedral earlier this year. I’m sure that parishioners will appreciate being part of the service and enjoy the solemnity and sacredness of the occasion using the wonderful technology currently available”, he said. On the day, live streaming may be accessed via a link on the Diocesan website www.twb.catholic.org.au

Most Rev. Robert McGuckin has been officially farewelled from his home diocese of Parramatta in Sydney, where he has worked since 1986.  He was appointed Diocesan Administrator in 1997,  and since then he has been Vicar General of the Diocese and Moderator of the Diocesan Curia.

A farewell Mass was held in Parramatta’s St Patrick’s Cathedral on Saturday,  23rd  June. In his homily during the Mass, Bishop Anthony Fisher told the congregation that like St Paul, a getting to know you and love you adventure” is ahead for the Bishop-elect as he is called to adopt and be adopted by a new family, the church in Toowoomba”.

Submitted by:
Sr Eileen March
Catholic Media Office
PO Box 756
Toowoomba Qld 4350

Paul McKenzie, Bob Collins, Gary Saville and David Egan representing the Clifton Firefighting Team took out the Title of 2012 Champion Firefighter Team at the Queensland Fire and Rescue Service (QFRS) South Western Region (SWR) Firefighter Championships held on Saturday 23rd June at the Toowoomba Christian College, Highfields.

They were presented their awards at the presentation dinner held at the Highfields Tavern on Saturday evening.

Following close on their heels to take out the Runners Up Champion Firefighter Team Award was the Jandowae crew, Paul Wood, Russell Schwerin, James Oliffe and John Trcka. Paul Schwerin from Jandowae was named the 2012 Champion Firefighter with Rohan Greer from Cambooya taking out the Runner up Title.

Highfields Team, Jason Spies, Brett Kelly, Jack Thorpe and Steve Collins were presented with the Encouragement Team Award.

The winning teams will now go on to represent QFRS SWR at the 2012 State Firefighter Championships to be held at Hervey Bay in August.

Submitted by:
Di Warr
QFRS Community Liaison Officer

Presents

Craig Hamilton – Mental Health Advocate

Keynote Speaker and Author

Tuesday 19th June

 Lutheran Hall

Corner of Phillip and James Streets, Toowoomba

from 1.00pm

Craig shares his story on his battle with mental illness

 Tea and Coffee and Light Refreshments will be served

Gold Coin Donation at the door

  Further details can be obtained at Tomnet 0n 4638 9080