Staged Re-Opening Of Council Service Centres

Toowoomba Regional Council (TRC) Customer Service Centres will re-open counter service at four locations from Monday 25th May, 2020.

The Toowoomba, Millmerran, Crow’s Nest and Pittsworth Customer Service Centres will re-open with no appointment necessary and new measures in place for the safety of staff and the community.
Mayor Paul Antonio said Customer Service was a critical  service for Toowoomba Regional Council. “State Government advisors have been working with Council to determine practical implications on what the easing of restrictions means for our customer service centres,” Mayor Antonio said.

To re-open any of our facilities, we have had to work through the practicalities of hygiene requirements, staffing arrangements and importantly the ways to allow  staff and the community to maintain social distancing requirements.”

The Toowoomba Branch will open from 8.30am-5pm Monday to Friday, while Millmerran, Crows Nest and Pittsworth counters will open from 1-4pm on Monday, Wednesday and Friday. As health restrictions ease, Council will re-open more of our Customer Service Centres, and hours will be extended, ” he said.

From Monday, Customer Service Centres will be trialling Point of Sale screens where appropriate, with additional cleaning and sanitiser product provided for customers and staff.”

Mayor Antonio went on to say Social distancing markings and signage will be added to all front customer areas/thoroughfares, entries and exits and furniture will be spaced to adhere to social distancing requirements.”

Cashless transactions will be encouraged, although cash will be accepted if no alternative is available. Personal Protective Equipment will be provided to staff when handling cash or in the course of their normal duties.

Council is committed to re-opening our facilities as soon as practical; however, we also need to ensure the health and wellbeing of staff and our community.”

Submitted by:
Brendan Steinhardt
Principal Media and Strategic Relations
Stakeholder Engagement and Communications
Toowoomba Regional Council